FAQ – Telemedicine Service

Who should seek our treatment?

How the Telemedicine service exactly works?

What is the process for Telemedicine registration?

What is the consultation fee?

How will I receive my medicines?

What are the payment terms and conditions?

What are the various payment methods available?

Will the consultation fee include the cost for medicines?

How can I contact you for follow-on consultation?

What do I do if I run out of my medicines or How can I order for a refill?

Whom do I contact if I have a problem with payment?

Who should seek our treatment?

We are offering Homeopathy as a serious alternative to mainstream medicine. Its mainly focussed on diseases that are very challenging to the medical world. However, our experience with the millions of prescriptions enable us to treat with a very high degree of success all types of diseases starting from the common cold.

  • Those who feel that the current state of the art in conventional medicine accessible to them is inadequate to deal with your condition.

  • If you feel that applying the conventional options would have profound side-effects.

  • Those who want to avoid surgery - whether it is a minor one like tonsillitis or something more serious like ovarian cyst.

  • If you want to avail of completely side-effect free treatment

  • If the patient is not able to undergo the conventional treatment options like Chemotherapy or Surgery on account of his/her health condition

  • If you have decided to go for homeopathic treatment and want the most experienced and well proven healthcare in the subject worldwide. Who also have the expertise to deliver the treatment swiftly using Telemedicine anywhere in the world.

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How the Telemedicine service exactly works?

  • The Telemedicine service works mainly over the Internet.

  • There could be a situation where if the doctor needs to seek some clarification to help him close the information gap, he might make a phone call.

  • Once the treatment strategy has been decided a small kit of medicines is provided to the patient.

  • This kit contains most of the medicines that the patient might need to deal with emergencies or specific conditions that may arise during the course of the treatment - like pains, bleeding, etc.

  • As soon as the patient receives the medicines instructions for using the same are provided by email. The patient keeps reporting back her/his conditions and accordingly instructions for which medicines to use and how are provided.

  • The response time is usually a few hours and under extremely rare situations up to 48 hours.

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What is the process for Telemedicine registration?

The registration process for Telemedicine is very simple. You just need to fill in the consultation form and pay the required fee. Click here to fill the consultation form. Once we receive the filled form and the respective fee, we will create a case file for you on our database.

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What is the consultation fee?

We offer 3 different packages to suit your need, so that you can avail the most cost-effective treatment based on your requirement.

One Time Consultation (by Video or by Telephone):

One Time Consultation by Video costs $160.00 in USD (£110.00 GBP or €135.00 in EUR) or INR 2,500 and is valid only for one consultation and it is not available for critical diseases.

One Time Consultation by Telephone $85.00 in USD (£60.00 GBP or €75.00 in EUR) or INR 1000 and is valid only for one consultation and it is not available for critical diseases.

Six Months Unlimited Consultation for non-critical diseases:

This package costs $475.00 in USD (£320.00 GBP or €400.00 in EUR) and is valid for a period of Six Months. You can avail any number of consultations (for your original health problem and anything else of concern), over a period of Six Months.

Six Months Unlimited Consultation for critical diseases:

This package costs $860.00 in USD (£585.00 GBP or €730.00 in EUR) and is valid for a period of Six Months. You can avail any number of consultations (for your original health problem and anything else of concern), over a period of Six Months.

One Year Unlimited Consultation for non-critical diseases :

This package costs $765.00 in USD (£515.00 GBP or €645.00 in EUR) and is valid for a period of One Year. You can avail any number of consultations (for your original health problem and anything else of concern), over a period of 1 year.

One Year Unlimited Consultation for critical diseases :

This package costs $1385.00 in USD (£940.00 GBP or €1170.00 in EUR) and is valid for a period of One Year. You can avail any number of consultations, for any health problems over a period of 1 year.

Six Months Unlimited India Package for non-critical diseases:

This package costs INR 6,675 or $108.00 USD approximately and is valid for a period of Six Months. You can avail any number of consultations, for any health problems over a period of Six Months. This is a limited time discounted package, only for patients residing in India and medicines for patients registered under this package will be dispatched only to any address within India.

Six Months Unlimited India Package for critical diseases:

This package costs INR 11,450 or $185.00 USD approximately and is valid for a period of Six Months. You can avail any number of consultations, for any health problems over a period of Six Months. This is a limited time discounted package, only for patients residing in India and medicines for patients registered under this package will be dispatched only to any address within India.

One Year Unlimited India Package for non-critical diseases:

This package costs INR 11,000 or $178.00 USD approximately and is valid for a period of One Year. You can avail any number of consultations, for any health problems over a period of One Year. This is a limited time discounted package, only for patients residing in India and medicines for patients registered under this package will be dispatched only to any address within India.

One Year Unlimited India Package for critical diseases:

This package costs INR 19,975 or $322.00 USD approximately and is valid for a period of One Year. You can avail any number of consultations, for any health problems over a period of One Year. This is a limited time discounted package, only for patients residing in India and medicines for patients registered under this package will be dispatched only to any address within India.

Note: Prices in USD, GBP and EURO are only indicative and may vary due to fluctuations in the rate of exchange.

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How will I receive my medicines?

The medicines will be delivered from one of our centres in USA, London (UK) or Kolkata (India). They will be shipped through couriers services like FedEx / DHL or postal services like USPS, Royal Mail, etc. based on your proximity to one of our centres.

Within India, the medicines will be shipped through appropriate couriers (DTDC, FedEx, Registered Post, Speed Post, etc.), depending on your shipping address.

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What are the payment terms and conditions?

  • The payment should be made in full at the time of registration for the package opted by you.

  • Payment once made is non-refundable.

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What are the various payment methods available?

We only accept online credit card or debit card payments. You can pay online using the secure PayPal gateway. Once you fill the consultation form you will be taken to the payment page to finish your registration. On that payment page, find the line which describes your choice of treatment package option for which you wish to make a payment; then select/click the button associated with that option.

For patients residing in India, we have an additional option where we also offer the facility to send a local cheque, demand draft, or make money transfer to ICICI bank. This option is only for patients in India. There could be other payment options for patients from interior towns and villages in addition to all the above options, more details can be obtained by sending an email to telemedicine@drpbanerji.com or by calling us on +91-33-4406-8000

For patients residing in other countries, in addition to the credit card option we can also provide other payment methods based on the case. Please get in touch with us for more details.

Please note that the registration for Telemedicine will be complete only after realisation of payment.

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Will the consultation fee include the cost for medicines?

No, the consultation fee does not include the cost for medicines we charge you only for medicines needed by you. The cost for medicines, along with the shipping and packaging charge will be notified to you based on your prescription after your consultation.

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How can I contact you for follow-on consultation?

You can contact us for any follow-on consultation by sending us an email or calling our contact centre. Click here for details.

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What do I do if I run out of my medicines or How can I order for a refill?

You can order a refill by sending an email or calling our contact centre. Click here for details.

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Whom do I contact if I have a problem with payment?

If you have a problem with payment, please send an email to telemedicine@drpbanerji.com and you will get a response within 24 hours. top

Booking a Telemedicine Consultation

Click below

Go to the Consultation Form